TL;DR
Capacity LLC is a 25-year-old, profitable 3PL provider specializing in omnichannel fulfillment with a focus on health, beauty, and wellness brands.
What's the backstory?
Capacity was founded in 1999 by Jeff Kaiden and Tom Campbell.
Jeff's background is in engineering, having previously worked on warehouse and distribution engineering for major companies, and was influenced by his father who was also in the industry.
Over the last 2+ decades, they've built Capacity to be an established, profitable operation with an obsession for retaining customers over the long haul.
How does it work?
What makes it different?
Key offerings
Omnichannel Fulfillment
End-to-end fulfillment services for direct-to-consumer and retail orders, with specialized capabilities for beauty, health, and wellness products.
B2B Routing and Compliance
A specialized team of six routing specialists focused solely on ensuring B2B orders meet retailer requirements and ship on time.
Account Management
Multi-layered account support including daily operational contacts, quarterly business reviews, and executive governance.
International Expansion Support
Ability to help brands expand to international markets, as demonstrated by their recent UK launch with Merit Beauty.
How does pricing work?
Typical budget
Billing models
Who is it for?
Profile last edited by StartOps on April 25, 2025.