Cavalry builds AI agents that help e-commerce brands automate and resolve customer issues faster—without the constraints of rigid, pre-programmed workflows.
Founder Jonathan Wu was previously the COO of 9-figure ecommerce company, Touch of Modern.
After exploring a number of adjacent problems, he realized that no tool was closing the feedback loop of issues between CX and logistics.
He began building Cavalry in 2024 to solve this problem.
A comprehensive system that determines eligible solutions for customer service issues based on company policies and situation context.
A module that can replace existing return software solutions like Loop or Narvar.
Handles delivery issues and related customer claims.
Manages customer satisfaction issues that might warrant partial credits or refunds.
Allows for changes to orders after they've been placed.
Profile last edited by StartOps on April 29, 2025.
