TL;DR
Corso is a post-purchase platform for e-commerce brands that offers shipping protection, returns, exchanges, and warranty management, with an emphasis on providing excellent customer support while generating additional revenue for brands.
What's the backstory?
Corso was co-founded by a collective of ecommerce veterans — Kody Probst (formerly of Drift), Molly Meetz (formerly of FreshSends), Russ Steed & Emerson Hammer (formerly of Nomatic), and Paul Bartholomew (founder of several brands) — as well as an accomplished founding team.
After experimenting with other post-purchase and shipping protection products, they realized that the perfect solution didn't exist yet — so decided to start it themselves.
Their initial product was a shipping protection buy-up at checkout, which differentiated by including superior customer support as part of the offering.
After raising an initial friends-and-family round, the company has kept a lean mentality and funded all further growth through revenue.
Since its founding, Corso has expanded to become a comprehensive post-purchase platform covering multiple aspects of the customer experience.
A recent milestone for the company was the launch of Corso Shipping Plus, which bundles all of Corso's post-purchase benefits into the shipping options at checkout instead of a non-physical SKU in the cart.
How does it work?
What makes it different?
Key offerings
Shipping Plus
Add upgraded shipping option(s) at checkout which bundle together free returns and exchanges, shipping issue resolution, and carbon offsets into one premium offering.
Customer post-purchase and returns portal
Allow your customers to track packages, report issues and file claims, make returns and exchanges, and manage warranties in one place.
Warranty program
Offer highly customizable warranties for your product at checkout.
Analytics
Track all relevant post-purchase KPI via detailed analytics dashboard, or AI queries.
Workflow automation builder
Set up rules to automate customer interactions around claims windows, charges, fees and fee waivers, warranty stipulations, and more.
Corso Concierge
A US-based support team that handles all post-purchase tickets, with a 98% CSAT score.
How does pricing work?
Typical budget
Billing models
Who is it for?
Profile last edited by StartOps on April 25, 2025.