Gorgias
E-commerce helpdesk platform with heavy AI automation features, used by 15,000+ brands.
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- CX software
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Profile last edited by StartOps on November 26, 2024
10 community members use Gorgias.
Key offerings
CX helpdesk
See every support channel in one tab. View customer information like previous conversations, orders, and reviews without leaving the platform.
AI agent
Let AI recommend articles from your help center, and identify and automatically close spam tickets, process refund requests, and send tracking links.
Live chat widget
Add an AI-assisted live chat widget to your site. Build complex, custom conversation flows with no code.
Help center
Create a branded help center to help reduce the tickets hitting your helpdesk.
Performance tracking
See performance stats for both your human and AI agents, including automation rate, ticket response times, and ticket backlog status.
Used by (30)
Gorgias showcases these companies as customers.