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Gorgias

Gorgias

E-commerce helpdesk platform with heavy AI automation features, used by 15,000+ brands.

Profile last edited by StartOps on November 22, 2024

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10 community members use Gorgias.

Key offerings

CX helpdesk

See every support channel in one tab. View customer information like previous conversations, orders, and reviews without leaving the platform.

AI agent

Let AI recommend articles from your help center, and identify and automatically close spam tickets, process refund requests, and send tracking links.

Live chat widget

Add an AI-assisted live chat widget to your site. Build complex, custom conversation flows with no code.

Help center

Create a branded help center to help reduce the tickets hitting your helpdesk.

Performance tracking

See performance stats for both your human and AI agents, including automation rate, ticket response times, and ticket backlog status.

Used by (30)

Gorgias showcases these companies as customers.

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