ReturnBear is an international returns management platform that helps DTC brands handle cross-border returns through a network of physical return points and regional consolidation hubs, providing instant refunds and local reselling capabilities to reduce costs and environmental impact.
Founder Sylvia Ng had a long career in consumer commerce, including 3 years as a General Manager.
She left Shopify during the pandemic after realizing the massive environmental impact of returns: $900B worth of returns annually in North America, and much of that going to landfill.
Backed by Ontario Teachers' Pension Plan and Cadillac Fairview, ReturnBear secured an early advantage with their strategic mall and retail partnerships.
Today, ReturnBear's mission is to reduce both emissions and return costs by +40%.
ReturnBear provides an easy-to-use, branded returns portal for customers to initiate their returns.
For orders sent abroad (e.g. to Europe), ReturnBear operates a network of foreign 3PLs that can be designated as the customer’s local return address. ReturnBear then consolidates all returns from their customers back to North America.
In Canada only, ReturnBear offers an Amazon-like label and package-free return experience. ReturnBear operates a network of return points through partnerships with courier services and retailers like Staples and Hudson's Bay. Customers can receive instant refunds with return verification.
Profile last edited by StartOps on May 12, 2025.